RETURNS
RETURN AND EXCHANGE POLICY

While we take pride in all of our GUESS? products, if you are not satisfied with your online purchase we are happy to assist you with a return.

We gladly accept the return or exchange of unworn, unwashed or defective GUESS merchandise for up to 14 days after the shipment date.

Merchandise must be returned with all original internal packing materials, boxes and containers with tags, attached branded tissue paper intact and accompanied by the packing slip or Order
Form.

Unfortunately, items marked "sale" on the website, are not returnable.

Original shipping charges are non-refundable.

GUESS merchandise purchased from Guess Physical Stores, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of
the originating retailer.
 

RETURN AND EXCHANGE INSTRUCTIONS

Returns are now easier than ever! Simply choose one of the following convenient options to make a return or exchange. You can either Return To Store or Return Thru Courier:
 

RETURN TO STORE

The above Return and Exchange Policy applies to all returns to store.

Returns to store are also subject to our store return and exchange policy.

Merchandise may only be returned at selectGuess Adult stores. Please see belowlist of select
stores:

  • Ayala Cebu
  • Ayala Davao Abreeza
  • Ayala Glorietta 
  • Ayala Harbor Point 
  • Ayala Legazpi 
  • Ayala Northpoint Bacolod 
  • Ayala Solenad 
  • Ayala Town Center 
  • Ayala Trinoma 
  • Ayala UP Town 
  • Festival Adult 
  • KCC Zamboanga 
  • LKK Cagayan De Oro 
  • Newport 
  • Plaza Maestro Vigan 
  • Robinson Ilocos Norte 
  • Robinsons Ermita 
  • Robinsons Magnolia 
  • Robinsons Pangasinan 
  • Robinsons Tacloban 
  • SM Bacolod 
  • SM Bacoor 
  • SM Batangas 
  • SM Cabanatuan
  • SM CDO Premier 
  • SM Cebu 
  • SM Clark 
  • SM Dasmarinas 
  • SM Fairview 
  • SM Gensan 
  • SM Iloilo 
  • SM Lanang Davao 
  • SM Mall Of Asia 
  • SM Megamall - Bldg B 
  • SM Pampanga 
  • SM Rosales 
  • SM San Lazaro 
  • SM Sta. Rosa 
STEP 1: Determine if the merchandise you wish to return is eligible for return by reviewing the above Return and Exchange Policy.
STEP 2:

If you already have an account with us, simply log in and select the Orders Available For Return Tab.
Follow the instructions to start your return process.
If you are returning a gift or don’t have an account, you may call our Customer Care
Representative for assistance. Visit Guess.com.ph/contact-us

STEP 3:

Find the selected store location for your return. Certain restrictions apply.

STEP 4: Bring your eligible merchandise along with all original internal packing materials, and
boxes with tags, attached branded tissue paper intact and
accompanied by the Packing Slip or Order Form, and a photo ID.
 
RETURN THROUGH COURIER

The above Online Return and Exchange Policy apply to all returns thru courier.

Unfortunately, we are unable to waive return shipping fees.

STEP 1:

Determine if the merchandise you wish to return is eligible for return by reviewing the above Return and Exchange Policy.

STEP 2:

If you already have an account with us, simply log in and select the Orders Available For Return Tab.

Follow the instructions to start your return process.

If you are returning a gift or don’t have an account, you may call our
Customer Care Representative for assistance. Visit Guess.com.ph/contact-us

STEP 3:

Print the Return Authorization Form and enclose it in the return package, together with the item(s) you’re sending back to us.

We suggest consolidating your return and enclose all printed Return Authorization forms into the package.

STEP 4:

Packing and Courier Service.
Securely package the merchandise with the original internal packing materials and boxes.
Secure the shipping label on the package and drop it off to any serviceable MLHUILLIER Branches. Please direct the return to the head office:

150 DII Building
Brgy. San Vicente
San Vicente Road, San Pedro City
Laguna 4023

The return shipping fee is chargeable to the customer.
Unfortunately, we are not able to accept hand-delivered returns at the head office
.

Your return will be processed within 14 business days after item(s) are received by us.

Refunds, in the form of Credit Voucher, are given for the item's extended price indicated on the original Order Form and any applicable taxes, excluding any shipping fees and additional discounts. These credit vouchers are valid only as mode of payment online purchases. Certain exceptions apply.

 
EXCHANGES

The easiest way to make an exchange is by visiting your nearest store location. Exchanges areonly available for color and/or size of the same style.

If you wish to make an exchange thru courier, our Customer Care Representatives shall give you a call on your registered mobile number and help you place a replacement order.

 
GIFT RETURNS

If you received a gift that was purchased online, you can call our Customer Care Representatives and we will be glad to help you process returns. Visit Guess.com.ph/contact-us

 

RETURNS AS GUEST

If you wish to return your online purchase but do not have an account with us, simply register using the same email address used in your previous purchase.  Click the Orders Available For Return Tab and process returns.

 
RETURNS WITHOUT RECEIPT

If you wish to return your online purchase but have lost your original Order Form/packing slip, simply reprint a copy by logging into your account.

Click on Orders tab then print the Order Form.

If you have further questions about the above return policy, return and exchange instructions or require additional assistance, please email our Customer Care at customercare@guess.com.ph