ORDER FAQs

WHERE DOES GUESS PH ONLINE ACCEPT ORDERS FROM?

We are able to accept orders within the Philippines.

HOW WILL I KNOW IF MY ORDER IS CONFIRMED?

If you provided a valid email address during the Checkout process, you will receive an email after your order is placed.

CAN I MAKE CHANGES TO MY ONLINE ORDER?

Because we pride ourselves in processing your orders quickly and efficiently, once your order has been confirmed, we can no longer cancel or modify your order. Please see our return policy for additional information.

WHEN IS MY ORDER SHIPPED? 

Once an order has been processed, delivery time is within 7 – 10 business days.

HOW CAN I TRACK THE STATUS OF MY ORDER?

Please ensure shipping tracking number is located in our email. If you are registered at GUESS PH Online, simply Sign In with your Username and Password and go directly to the Order History section.

HOW DO I PLACE A GIFT ORDER?

When placing your order, please select "Is this a Gift?" during the checkout process. You may also include a brief message that will be printed on the Order Form.

WHAT IF I PLACE AN ORDER AND GUESS DOESN'T HAVE THE ITEM IN STOCK? 

While we make every effort to maintain an ample supply of our stock, occasionally we run out of certain items. Our Customer Care Representative will be happy to assist you on this. . Visit Guess.com.ph/contact-us

HOW SHOULD I CARE FOR MY GUESS PRODUCTS?

To fully enjoy your new GUESS products, make sure you read the item's label and follow the care instructions. Here are a few more tips for keeping your items looking their very best.

• For Ribbed Knits: To maintain an item's original shape, wash it in cold water and dry flat. To shrink the item, wash in warm water and dry in hot air.
   
• For Silk Screened Items: Wash items inside out, and lay flat to dry or dry using cool air. Use fabric softener to keep the items soft.
   
• For Items Decorated With Rhinestones Or Glitter: Follow the same instructions for Silk Screened items.

WHO DO I CONTACT WITH QUESTIONS ABOUT MY GUESS WATCH?

Please contact our Customer Care Representative and we will endorse your inquiries to GUESS PH Merchandising Department.  For watch repairs, you may visit any of our stores, and our store personnel will gladly assist you.

SALES, PROMOTIONS, OFFERS & DISCOUNTS:

Unless otherwise stated, prices on full price, sale and promotional items cannot be combined with any other offers, sales, promotions or discounts. Sales, promotions and discounts may not be applicable to all sizes, colors or styles. Quantities are limited. Offers are not valid on previously purchased merchandise or purchases of gift cards. GUESS PH reserves the right to extend, modify or discontinue any offer, sale, promotion or discount at any time without notice